Nearly 1/3rd of XBox 360s fail, apparently

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SySAdmin

ASE Bot Joined: January 10, 1995 Status: Offline Posts: 120 Rep:

Nearly 1/3rd of XBox 360s fail, apparently

Sun Jun 24, 2007 6:37:49 PM #39368 Perm Link

There is a new news item posted at »ASE Labs

»Nearly 1/3rd of XBox 360s fail, apparently

Said By SmartHouse
Retailers are claiming that Microsoft has had to handle a failure rate of over 30% with their Xbox 360 console. More than 100 consumers have written to SmartHouse complaining of either poor service from Microsoft or total failure of their gaming console. One consumer was even given back a refurbished unit in exchange for their original Xbox console

Several months ago SmartHouse raised the issue of potential problems with the Xbox 360 after several readers wrote to us complaining of persistent failures. Even one of our testing Xbox 360 systems that we use to review software failed and had to be returned to Microsoft for repair. Other consumers have complained of sending off their Xbox for repair only to get a different re furbished unit back.

Its kinda sensationalism-like, so I\'m sure the numbers and percentages are rather high (I'm guessing the real percentage is actually closer to 20-25% than "over 30%"), but I found it an interesting read. I thought it was kind of ridiculous that some parts included were pieces like "contemplating the cost of a PS3," though.

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FourBear Joined: May 18, 2007 Status: Offline Posts: 51 Rep:

Re: Nearly 1/3rd of XBox 360s fail, apparently

Mon Jun 25, 2007 6:35:25 PM #39412 Perm Link

In response to SySAdmin #39368

Interesting article, but like you said, should probably be taken with a grain of salt. While I'm guessing the problem really does exist, I don't think quite that many 360s indeed fail.

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tater03 Joined: January 25, 2007 Status: Offline Posts: 373 Rep:

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Tue Jun 26, 2007 7:42:39 AM #39432 Perm Link

I have no clue really if it is true but I will say that there customer service is absolutly terrible. So far ours has been fine except for one minor incident and it had more to do with something on our part.

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mamab Joined: May 17, 2007 Status: Offline Posts: 109 Rep:

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Tue Jun 26, 2007 7:46:22 AM #39434 Perm Link

I wonder if they pushed getting it out, so things weren't done correctly, or they had the "automobile maker" problem. You know, don't buy a car if it was made on Monday or Friday? Wink

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PropellerHed

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Tue Jun 26, 2007 8:03:43 AM #39436 Perm Link

I had an issue with mine before. They immediately wanted me to send it to them and get it fixed for $130.00. I ended up transferring my save games to another login I had and deleted the original login. That worked. I guess it was a data corruption issue with my other login. But, the point was that I would have paid for them to fix a hardware problem that wasn't there. They should have been able to better troubleshoot the problem with me over the phone.

"I knew it. I'm surrounded by a$$holes!"

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FourBear Joined: May 18, 2007 Status: Offline Posts: 51 Rep:

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Wed Jun 27, 2007 7:01:38 PM #39502 Perm Link

I correct myself. I have talked to a few people, now, and it really is almost a third of the systems that fail (or so it seems). Almost everyone I know either had a problem themself with the system, or knew someone who had a problem.

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Bomb

Make everything explode. Joined: July 8, 2003 Status: Offline Posts: 2010 Rep:

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Fri Jun 29, 2007 2:45:32 PM #39596 Perm Link

Doesnt suprise me at all, i have 2 friends that have failed 360's. Not to mention mine crashing every once ina while or freezing up. Sigh what can you expect from microsoft.

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Aron Schatz